Slate Support

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Activity overview

Latest activity by Slate Support
  • Slate Support created an article,

    How To Create a Support ticket

      Here is the link to start a support ticket for Steven Slate Audio VSX https://stevenslateaudio.zendesk.com/hc/en-us/requests/new Here is the link to start a support ticket for the Raven.https://s...

  • Slate Support created an article,

    How to restore default plugin settings for VSX

    If users are noticing the Fav 5 is not saving or certain things in the VSX plugin are not recalling correctly, it can usually help to reset the VSX plugin prefs. To do this. 1.  Open the Slate Audi...

  • Slate Support created an article,

    Reset Permissions for Slate Audio Center on macOS

      Open the Slate Audio Center and navigate to the "settings tab" and click "uninstall helper tool" Close the Slate Audio Center and reopen it and hit OK to allow the helper tool to install.      B...

  • Slate Support created an article,

    How to use VSX SystemWide on Windows

      The VSX SystemWide application is meant to play audio from the system audio such as youtube, spotify, iTunes, tidal etc.  We still recommend using the actual VSX plugin when mixing in the DAW as ...

  • Slate Support created an article,

    Slate Audio VSX "Essential" VS "Platinum" Edition VS "Founders Edition / Modeling Headphones"

    In order to bring a more affordable option to get the VSX system into users studios Slate Audio have introduced 2 different "Bundles".   Users who purchase VSX Essentials and want to update to Plat...

  • Slate Support created an article,

    Steven Slate Audio VSX 3.0 Update and Licensing

    Now that Slate Audio has introduced the more affordable "Essential Bundle" each VSX Studio  Emulation will require updated licensing. Any users who purchased VSX previously will automatically recei...

  • Slate Support created an article,

    Selling or Buying a Used VSX

    When buying or selling a used VSX system there are two steps to transferring the product registration/warranty/downloads and the software license. 1. Transfer the registration email in a support ...

  • Slate Support created an article,

    How to reset the VSX Preferences.

    If users are not able to save their Fav 5 I would recommend trashing the VSX preferences and starting fresh.  Note: When pulling up an older session with a different Fave 5 settings your Fave 5 wil...

  • Slate Support created an article,

    How to install Steven Slate Audio VSX on macOS

    Step 1:Start an account at https://my.slateaudio.com/ and redeem the VSX passcode and link the iLok ID to receive the iLok License.  Step 2:Download and Launch the Slate Audio Center and sign in w...

  • Slate Support created an article,

    How to Install Steven Slate VSX on Windows

    Step 1:Start an account at https://my.slateaudio.com/ and  redeem theVSX passcode and link the iLok ID. Step 2:Download and Launch the Slate Audio Center and sign in with your credentials. If you ...