This article will go over troubleshooting for Windows users who have updated to the latest version of VSX in the Slate Audio Center app, yet are still seeing older version in the VSX plug-in or VSX Systemwide. This applies to VSX Platinum/Spitfire owners who installed the update but still don't have access to the new room.
Note: VSX Essentials owners will need to purchase both Spitfire and the VSX 5.0 upgrade in order to use the Spitfire room.
Contents:
- First steps
- VSX Plug-in showing incorrect Version in DAW:
- VSX plugin showing incorrect version in VSX Systemwide:
1. First Steps:
For starters, open the VSX window and click the VSX logo in the upper left corner. Here you can see which version is currently running.
If the version listed is different from the most recent version of VSX, then you have an older version installed, even if it says otherwise in the Slate Audio Center. Proceed to the next steps.
2. VSX showing incorrect Version in DAW:
Unlike Mac, Windows allows for users to use (and create) custom VST paths for their audio plug-ins. However this can cause problems for users when it comes to updating plugins, and keeping plugins organised, as multiple versions of the same plug-in and format can be read by your DAW at once.
Within their DAW, users can see which VST paths are linked by going to Preferences → VST Plug-in Settings then pulling up the Paths List. Note: Exact terminology will vary from DAW to DAW
As you can see, there are multiple plugin paths for both VST2 and VST3 files in Reaper right now.
Start by going to each of the VST locations on the list, then any time you see a file called VSX.dll or VSX.vst3, delete it.
This way, you can make sure there are no outdated versions of VSX being scanned by your DAW when it comes time to install the update.
Next, log in to the Slate Audio Center app and click re-install under the VSX plug-in (even if it says you already have latest version installed).
Once you get to the page below, check the prompt "Destination for VST 64 bit plugin format". For the destination, please choose the following path: C:\Program Files\VstPlugins
Then proceed with the install and the Slate Audio Center will install the VST2 and VST3 version of VSX.
NOTE: C:\Program Files\Vstplugins and C:\Program Files\Common Files\VST3 are the System VST Paths for Windows and are where all VSX updates will install to by default. We recommend keeping VSX there for ease of future updates.
Once installation is complete, launch your DAW and it should automatically scan the system VST2 and VST3 paths with VSX. If it doesn't, then simply go back to your DAW's VST Plug-in Settings, and re-scan plug-ins.
Now, if you load VSX in your DAW and click the logo, it should say the latest version available.
3. VSX showing incorrect version in VSX Systemwide:
Windows users who use VSX Systemwide should know that VSX Systemwide cannot be running (even in the background) during the installation of the new VSX plugin update, as VSX Systemwide uses the VSX.vst3 file. The new version of the VST3 can have issues overwriting the old when Systemwide is running.
Start by quitting your VSX Systemwide app. Go to the arrow on your Windows Taskbar, and click it. Then click on the VSX Systemwide app icon and press "Quit".
Next, restart your computer. Now go to your Task Manager and make sure VSX Systemwide isn't running in the background. If it is, then end the task.
Now log in to the Slate Audio Center app and re-install VSX. Make sure to install the product just called "VSX" (not VSX Systemwide) as this will update the VSX software, even in the Systemwide version.
Once installation is complete, open VSX Systemwide and click the logo in the upper left to make sure the latest version is installed.
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